Guests at our hotel enjoy free Wi-Fi, custom furnishing and complimentary access to our indoor atrium pool, outdoor whirlpool spa, Cardio Theater and Fitness Center. Whether you’re vacationing in Nevada with family or conducting business, we offer comfortable guest rooms and friendly customer service to help make your stay in

Coordinates work schedules and duties.Indulge in an impressive range of resort amenities, designed to meet all your needs.

Develops / manages memos, policies, procedures, training manuals, and operations manuals for VIP Services.

Ensures that the team is well informed of all special events and promotions.

Interviews, hires, trains, evaluates, and coaches Hosts, and VIP management staff.

Handles VIP challenges and assists CSMs on off hour’s situations.

Provides direction to Hosts in handling special requests from VIP guests.

Works directly with the hotel revenue team to optimize the yield of the hotel.

Oversees and provides variance explanations for monthly P&L reports.

Create host incentive goals, measures their productivity and create reports to quantify incentive compensation.

Responsible for creating and executing the annual budget and business plan.

Devises and executes strategies and programs to increase revenue and new play, utilizing all supporting departments in a profitable way.

Oversees a team of Hosts, Player Development Directors and Administrative team.

Ensures the growth and profitability of property revenue driven through high value guests.

The Atlantis Casino Resort Spa is widely recognized as the best property in Northern Nevada and it’s Director of VIP Services is tasked with leading the host team, the ‘gaming sales’ team, to drive gaming revenue growth. Its function requires maintaining highly effective working relationships with the Gaming Directors, CSMs, the Hotel, Special Events and the Director of Casino Marketing. The role ensures Atlantis’ highest worth guests experience a heightened sense of acknowledgement each and every time they visit the property by all departments they interact with. Through the Director’s leadership and supported by a relationship-oriented host team, professional management, and service focused administrators this position is dedicated to leading our host team to drive incremental revenue for our market leading property.

The Director of VIP Services is responsible for constantly improving the VIP guest experience as well as implementing initiatives to attract new VIP guests.

Atlantis casino vip services office